Policies & Disclaimers

To help us process your reservation efficiently, please provide accurate contact information. A final confirmation will be sent once your booking is processed. Be sure to include a working mobile number that can be reached while you’re in Alaska.

Note: Some U.S.-based cell providers may not have coverage in Alaska—please verify with your provider beforehand. We also require a valid email address to 
send your electronic waiver prior to your tour.

Most tours require a minimum number of participants. If the minimum is not met, we will offer alternative dates. If no alternative works for you, the tour will be cancelled, and a full refund will be issued.

We offer complimentary pick-up and drop-off for the following tours:

• Summer Tours
• Fairbanks Heritage Tour
• Northern Lights Tours

Pickup is only available within the Fairbanks city limits, including select hotels and vacation rentals.

If you are staying at a VRBO or AirBnB, please call our office at 907-712-4529 (landline) to confirm the nearest pickup location.

Note: We do not provide transportation for the following:

• Snowmobiling

• Dog Sledding

At the time of booking, please provide your accommodation details so we can schedule your pickup accordingly. If this information isn’t available during booking, contact us as soon as possible to finalize arrangements. Pickup times will be confirmed the day before your tour.

Full payment is required to confirm your reservation.
We accept credit cards only (Visa, MasterCard, AMEX, Discover). Please provide:

• Name on card
• Card number
• Expiration date
• 3-digit security code (back of card)
• Billing ZIP code
• Email address

Reservations can be made online or over the phone.

Standard Tours

You will receive a full refund if:

• You cancel at least 24 hours before your tour (local time)
• We cancel due to low bookings, weather, or emergencies

We recommend purchasing travel insurance, as unexpected issues such as illness or delays may prevent participation.

Private Tours & Groups of 8+

Cancellations or changes must be made at least 30 days in advance to receive a full refund.
No refunds will be issued for cancellations made within 30 days of the tour date.

All Tours

Timeliness is essential. A 15-minute grace period is allowed. After that, you will be considered a no-show, and no refund will be given. This applies to all tours, including those starting from our property.

Unused or unclaimed reservations are non-refundable.
Alaska Wildlife Guide is not responsible for missed or delayed arrivals.

Safety is our top priority. We reserve the right to cancel or modify any tour itinerary due to weather, road conditions, or other circumstances beyond our control.

If we cancel your tour, a full refund will be issued. In some cases, a partial but fair refund may be considered.

If you need to cancel or reschedule, please call our office at 907-712-4529 (9am–5pm Alaska time).

• Note: This is a landline and cannot send or receive text messages.

Traveling in Alaska involves inherent risks. Alaska Wildlife Guide is not liable for:

• Injuries, illnesses, or death
• Allergic reactions to food or other substances
• Lost, stolen, or damaged property
• Missed reservations or appointments

Guests are responsible for any damage caused to our vehicles or equipment.

We comply with all Alaska state laws, including:

• Minimum drinking age: 21
• No alcohol or illicit drugs are allowed in our vehicles or during tours

All prices and tour details are subject to change without notice. Updates will be posted on our website. Once your reservation is confirmed, your rate is guaranteed.

Alaska weather can change quickly, regardless of the season.
We recommend dressing in layers for comfort and safety. Avoid fashion-focused clothing—dress for the environment.

Need gear? We recommend Alaska Element for winter and cold-weather clothing.

• Tours are conducted in comfortable 10-passenger vans, equipped with CB radios and/or satellite phones for safety.
• Smoking, alcohol, and drugs are strictly prohibited in all vehicles.
• Seat belts must be worn at all times.
• Rest breaks are scheduled for your comfort.
• Seat rotation is encouraged to ensure a pleasant experience for all.
• Guests are responsible for their personal belongings. Lost items may be claimed by contacting our office in North Pole.